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All content on this site is © 2012-2017 The Cup & Kettle

 

Returns/Refunds/Exchanges

We want all of our customers to be happy with their purchases.  If you purchase one of our regularly stocked products (not custom - see below regarding custom products) and are not happy with it please contact us.

We do not offer returns, refunds or exchanges on custom orders unless there has been an in-house error.  Custom orders would be a product that you have requested a specific blend of any of the following (but not limited to):teas, coffees, packaging, labeling.  If you are sent the wrong product we will correct the problem.  

Being that our products are custom made for each client it is important that you order exactly what you are looking for.  If you are in the Garner, NC area we have all of our teas and herbs available for you to taste and smell to see what you like the best.  This will ensure that your order is what you expected it to be.

 

 

Shipping Procedures

Being that each product is custom blended and packaged at the time the order is placed, there is a minimum 48 business hour turn-around time for processing and shipping (some products may take up to a week for turn around).  We make every effort to get orders processed and shipped ASAP.  However, certain times of the year (ex. Holidays) delivery times may be extended due to higher demand and longer shipping times.

 

We do NOT ship to PO Boxes....street addresses only.

 

Due to the nature of our products we advise to have someone personally accept packages.  Please be sure to provide a ship to address that generally has someone present that can accept delivery.  We are not responsible for packages left outside by any mail/package carrier.  Nor are we responsible for packages that are not picked up or alternate delivery arrangements made once notice is left by the carrier about an attempted delivery of a package.

 

Any errors must be reported within 7 business days of receipt of package.  Please check your packages carefully when they arrive.

 

We generally use USPS Flat Rate Priority Mail.  However, we reserve the right to use the carrier service of our choice. If a specific carrier is requested additional fees may be charged.

 

Shipping & handling costs are calculated based on the total dollar amount ordered.  Orders over $150 will receive free shipping. 

 

Wholesale

We do offer several of our products wholesale.  Please contact us for more information.

 

Sales Tax

Sales tax will be charged to all orders shipped to a NC address.

International Orders

At this time we are only shipping to addresses in the United States (50 states).  We are not currently shipping in territories of the USA (Guam, Puerto Rico, or Virgin Islands).  And we are also not currently shipping to Canada.  But we will keep you posted as these options become available.

 

Payment Types Accepted

We currently accept Visa, Mastercard, American Express and Discover credit cards, checks and money orders.  Cash is accepted in our brick & mortar location.  No orders are shipped without payment in full.  If making payment via check, your order will not begin production or ship until payment funds have cleared.

 

Copyright and Trademark

No information on this website or any other printed literature, etc may be reproduced in any way without prior written permission.  All website graphics, designs and images are copyright © The Cup & Kettle & Melodie Hand.  This includes, but is not limited to: website content, website graphics, website images, all company provided literature, catalog, brochures, etc. The Cup & Kettle utilizes graphics, tubes and other types of images from purchased memberships or license agreements with various graphic design companies.  These images are used to create literature, labels, etc presented in The Cup & Kettle product line.  The individual elements have copyrights that are held by various companies.  The Cup & Kettle & Melodie Hand  holds the copyright on the finished products unless otherwise noted.