Connect with Us

FAQ

All content on this site is © 2012-2017 The Cup & Kettle

 

We know you're going to have lots of questions for us.  And we welcome ALL of your questions.  Please be sure to use our "Contact Us" page to send any questions you may have so we can get them posted here along with the answers.

 

 

 

    • Why don't you list the benefits and properties of essential oils and other ingredients?

    • Can I return a product?

    • What if I'm allergic to ONE ingredient in a product?

    • What type of products are available?

    • What is the average turn-around time on orders?

    • Where are the base products made?

    • If I am in NC can I pick up my order instead of having it shipped?

    • Do you offer quantity discounts?


    Why don't you list the benefits and properties of essential oils and other ingredients? top

    Simply put, the FDA does not allow us to do so.  By informing the public of the many wonderful benefits (historical use or otherwise) of natural herbs we would be in jeopardy of selling unapproved "drugs".  There are many and varied benefits of herbs, natural oils and essential oils and we encourage you to do some research on your own.  The FDA also does not allow us to permit testimonies from customers who have used our products with success, nor do they allow us to point you to the right internet resources that would give you the correct information you need to learn about the commonly known medicinal properties of any natural ingredients.  

    Can I return a product? top

    Due to the nature of our products, we do not offer returns, refunds or exchanges.  The exception to this is an in-house blending error.  If you are sent the wrong product we will correct the problem. 

    What if I'm allergic to ONE ingredient in a product? top

    It is nearly impossible these days to make a product that 100% of the people can use 100% of the time.  There are so many variations in allergies and sensitivities that exist.  All of our products list all of the ingredients in their product descriptions.  Should you be interested in a product that has an ingredient that you are sensitive to, or allergic to, please feel free to contact us.  In many cases we can substitute an ingredient for you depending on which product and which ingredient.  Please be advised, however, that there may be a minimum purchase for custom formulations.

    What type of products are available? top

    The Cup & Kettle offers a wide selection of teas and tea accessories.  We try to add new items frequently.  And occasionally there may be a bath product available that goes with some of our teas.  These items would be listed in the "Limited Edition" category when they are available.

    What is the average turn-around time on orders? top

    We strive to get orders shipped out within 48 business hours of receipt of orders.  In the event we are out of stock of a tea or an included ingredient we will notify you immediately with an approximate date of availability.  We do try to keep our website up to date with inventory levels but occasionally something may slip past us.

     

    Where are the base products made? top

    We custom blend many of our teas and herbal tisanes in-house.  However, the ingredients themselves are grown all over the world as most of them are not native to the United States.  We do source from the US when available.  Many of the flavor profiles of various teas and herbs and florals are best when harvested from their native habitat, however.  

    If I am in NC can I pick up my order instead of having it shipped? top

    Absolutely.  Orders may be picked up at our retail location at Peddler's Village, The Cup & Kettle (formerly known as The Soap Hut and may still appear on googlemaps as The Soap Hut), 5533 NC Hwy 42 West, Suite B32, Garner, NC  27529.  We are in the Greater Cleveland, 40/42 area on 42 just beyond Bojangles.

    Do you offer quantity discounts? top

    Quantity discounts are not available.  We do, however, offer various monthly specials. And many of our products are available at wholesale to valid businesses.  Please contact us for more information if you are looking for wholesale.